Dispute Policy

1. Buyer-seller disputes are between you and the other party

As stated in our Terms & Conditions, Najikei is only a platform connecting buyers and sellers — we never hold funds, inspect items, or act as an escrow. Because of this, Najikei cannot arbitrate, refund, or reverse a transaction between a buyer and a seller — we were never a party to it, and (in the typical cash/QR-at-meetup model) have no record of it taking place.

2. What Najikei will do

• Review every report filed against a listing or user (via the Report button) within a reasonable time.
• Remove listings that are fake, fraudulent, or violate our Terms, and suspend or ban the accounts behind them.
• Auto-flag a listing for review once it accumulates multiple independent reports.
• Preserve account and report records to cooperate with Nepal Police or other lawful authorities investigating fraud.

3. What Najikei will not do

• Mediate disagreements over item condition, price, or delivery once a deal has been made in person.
• Issue a refund for money exchanged directly between a buyer and seller.
• Guarantee the identity, honesty, or reliability of any user.

4. Featured Listing payment disputes

The one place Najikei is a direct party to a transaction is Featured Listing payments (paid to Najikei itself via eSewa/Khalti) — those are covered separately by our Refund & Cancellation Policy, not this page.

5. How to escalate a problem

1. Use the Report button on the listing or user profile — this is the fastest way to reach moderators.
2. For anything involving money already lost to a scam, file a report with your local police (Nepal Police Cyber Bureau handles online fraud) — we will cooperate with any lawful request for account information tied to the case.
3. For account-level concerns (wrongly banned, moderation appeal), contact us directly.

6. Protecting yourself before a dispute happens

Meet in a public place, inspect the item fully before paying, verify ownership documents for vehicles/land, check IMEI on phones, and never send advance payment to someone you haven't met. Our category-specific safety tips appear on every relevant listing.

7. Governing law

This policy is governed by the laws of Nepal, including the Electronic Transactions Act, 2063 (2008) and the Consumer Protection Act, 2075 (2018).